What First-Time Remortgagers Should Look For
As a first-time remortgager, the interest rate is obviously important — but it is far from the only consideration. The total cost of remortgaging, the quality of the application experience, and the support available throughout the process all matter, particularly if you have never been through it before.
Free legals: When you remortgage to a new lender, there is legal work involved in transferring the mortgage charge from your old lender to the new one. Some lenders include free standard legal work in their remortgage deals — either handled by a solicitor on their panel or through a cashback equivalent. This can save several hundred pounds.
Free valuation: Most remortgage deals include a free standard valuation. This is the lender's assessment of your property's current value, used to confirm the LTV for the mortgage. A free valuation is a standard expectation rather than a premium feature, but it is worth confirming it is included before accepting a deal.
Cashback: Some lenders offer a cash payment on completion of the remortgage — typically £250 to £1,000. This can be used to offset the costs of the move, such as any broker fees or the cost of an enhanced survey. Cashback should be compared carefully against the rate, as a higher-rate deal with cashback is not always better value than a lower-rate deal without it.
Product transfer option: Even if you ultimately decide to remortgage to a new lender, it is worth checking your current lender's product transfer offering first. Product transfers involve no legal work and no valuation, making them the simplest option for many borrowers. The rate may not be the most competitive, but the lack of fees and the simplicity can make them excellent value for some customers.
Best Lenders for a Smooth First-Time Remortgage
Nationwide: Nationwide is consistently rated highly for customer service and has a well-established remortgage process. It offers free standard legals on most remortgage deals and provides a smooth online application experience. Nationwide's product range is broad and competitive, and its customer service team is experienced in guiding first-time remortgagers through the process. As a mutual building society, it also does not have shareholders to answer to, which some customers find reassuring.
Halifax: Halifax has one of the most established remortgage processes in the UK market, having handled a high volume of remortgage applications for many years. It offers free legals and free valuations on most standard deals, and its online application system is user-friendly. Halifax also has a significant branch network for those who prefer face-to-face support, though most remortgage activity is now handled digitally or via telephone.
Barclays: Barclays is known for its digital mortgage application experience and has invested significantly in making the remortgage process straightforward. It offers free valuations and legal work on qualifying deals and provides a clear online tracker so applicants can follow the progress of their application. Barclays is a good option for first-time remortgagers who are comfortable with digital processes.
Santander: Santander offers competitive remortgage rates alongside free legal services on many products. It has a clear application process and a dedicated telephone team for remortgage applicants. Santander also offers cashback on selected deals, which can be useful for covering any incidental costs associated with switching lenders.
HSBC: HSBC regularly features competitive remortgage rates and offers free legals on standard remortgage applications. Its online portal is straightforward to use and it provides good communication throughout the application process. HSBC does not have a broker-only version (unlike lenders such as Accord), so you can apply directly or through a broker depending on your preference.