We are committed to providing a high standard of service. If you are unhappy with any aspect of our service, we want to hear about it so we can put things right.
How to Make a Complaint
You can make a complaint by contacting us through any of the following methods:
- Email: contact@remortgagesaver.com
- Phone: 0161 527 0744
- Post: Complaints, Nesto Mortgages Ltd, Grove Chambers, Basecamp, 36 Green Lane, Wilmslow, England, SK9 1LD
Please include as much detail as possible, including your name, contact details, and a description of your complaint.
What Happens Next
When we receive your complaint, we will:
- Acknowledge your complaint within 3 working days
- Investigate the matter thoroughly and fairly
- Respond with our findings and any proposed resolution within 14 working days
If we are unable to resolve your complaint within this timeframe, we will write to you explaining why and letting you know when you can expect a full response.
About Our Service
RemortgageSaver.com is a trading name of Nesto Mortgages Ltd. We act as an introducer only — we do not provide mortgage advice directly. If your complaint relates to mortgage advice you received, it should be directed to the mortgage broker who provided that advice.
If you are unsure who to direct your complaint to, contact us and we will help point you in the right direction.
If You're Not Satisfied
If you are not satisfied with our response to your complaint, you may be able to refer it to the Financial Ombudsman Service (FOS). You can contact the FOS at:
- Website: financial-ombudsman.org.uk
- Phone: 0800 023 4567 (free from mobiles and landlines)
- Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
The Financial Ombudsman Service is a free, independent service for resolving disputes between consumers and financial businesses.